Frequently Asked Questions

How Do I Pay My Bill?

Initial premium payments need to be made PRIOR to the 1st of the month.

Once payment is made, your plan will be activated, and ID cards will be mailed to you.


Pay online: Carefirst.com

Application Status: 1-855-444-3119

Pay Initial Premium Payment: 1-855-444-3121


Pay online: kp.org/paypremium

On Exchange Members Services: 1-866-475-3920

OFF Exchange Members Services: 301-816-6767

When will my plan start?

When you enroll between Nov. 1 and Dec. 15, your coverage will begin Jan. 1st

After this date, you can enroll or change plans only if you qualify for a “Special Enrollment Period.”

Enroll by Aug. 15, 2020, coverage starts Aug. 1, 2020

Enroll Aug. 16-Sept. 15, 2020, coverage starts Sept. 1, 2020

Enroll Sept. 16-Oct. 15, 2020, coverage starts Oct. 1, 2020

Enroll Oct. 16-Nov.15, 2020, coverage starts Nov.1, 2020

Enroll Nov. 16-Dec.15, 2020, coverage starts Dec. 1, 2020

How Do I Pay My Bill?


About Catastrophic Coverage*:

People under 30 (and people who have qualified for a hardship or affordability exemption, regardless of age) may buy a “catastrophic” health plan.

Catastrophic health insurance protects you from very high medical costs in the event of an illness or injury.
You will likely have to pay all of your medical costs up to a certain amount, usually several thousand dollars.
Costs for Essential Health Benefits over that amount are usually paid by the insurance company.
Catastrophic health plans protect you from the worst-case scenarios.
Costs for Catastrophic policies cover three primary care visits per year at no cost. They also include free preventive benefits.